Worldwide Shipping
Return Policy
This Returns Policy applies to all candle purchases made through our online store under applicable European consumer protection legislation.
Return of goods
After receiving the order, the customer reserves the right to return products within 30 calendar days. In any case, the returned products must be in the condition in which they were received.
In more detail:
– The products must be in excellent condition, without damage or signs of use.
– In addition, they must be accompanied by all original documents, purchase receipts (e.g. Retail Receipt, Invoice, etc.).
– Otherwise, we reserve the right not to accept the return of the products.
Return conditions:
For the right of return to be valid, the customer must inform the store in writing (via email) to the email address stamatiaishere@gmail.com, or complete this RETURN FORM and send it to the returns address listed below.
The return of products can be made with any courier company (Courier).
Note: Returns by regular mail (ELTA) are not accepted.
The cost of shipping the returned products is entirely borne by the customer.
The return of products is made to the following address: Ypsilantou 32, Athens, 11521.
Note: In cases where Candlemelt.gr is responsible for the sale of products of defective quality, incorrectly packaged, damaged during the transport of the package, upon receipt/invoicing of the order, then Candlemelt.gr assumes full responsibility for the replacement, the return cost, as well as the re-shipment costs.
Necessarily, there must have been prior communication via e-mail, sending us proof of the damage (through photographs) within 7 calendar days of receipt.
Refund
After receiving and verifying the returned order, the store will proceed with the refund within 30 days to a Bank Account (IBAN) indicated by the customer.
Note: In any case, the Bank Account in IBAN format must be forwarded via email to the email address info@candlemelt.gr .
Refusal to Receive an Order
If an order has been executed and shipped and the customer refuses to receive it at the time of delivery, then in a subsequent order the payment must be made exclusively using a credit/debit card or PayPal.
Note: The resending of the order in this case takes place if the customer has financially settled the additional charge for shipping costs.
Amendment of the Returns Policy
The store reserves the right to amend this returns policy at any time in order to be consistent with applicable legal requirements or changes in business conditions. Customers will be informed of any changes through our website.
It is the responsibility of customers to regularly check the returns policy before taking any such action.
This returns policy is an integral part of the Terms and Conditions of the online store of raw materials for waxing. Acceptance of the Terms and Conditions also includes acceptance of the returns policy.
In case of disagreement with the Terms of the Returns Policy, the customer has the right not to proceed with a purchase from the online store of raw materials for waxing.
We recommend that customers read the Returns Policy carefully before making any purchase through the online store. Regarding returns, the store fully complies with European legislation & the conditions set out in this returns policy.
Contact
For any other information or clarification, we are at your disposal at info@candlemelt.gr
or by phone at 6982005327, Monday to Friday 09:00-17:00.
We will be happy to serve you and answer any of your questions.